Privacy Policy

Last updated: September 2026 Meghdoots Mystique Masala (“Meghdoots Mystique Masala”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a reservation, contact us, join our mailing list or otherwise interact with Meghdoots Mystique Masala. This policy applies to our website and our restaurant services.

1. Who We Are

Meghdoots Mystique Masala East St Petworth GU28 0AB United Kingdom Email: sanjay@mystiquemasala.co.uk Telephone: 01798 879879 For the purposes of UK data protection law, Meghdoots Mystique Masala is the data controller responsible for the personal information described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect:

Your name;
Email address;
Telephone number;
Reservation information, including the date and time of your booking and number of guests;
Information you voluntarily provide regarding a special occasion, event or other booking request;
Dining Club or newsletter subscription information;
Your marketing preferences;
Details contained in correspondence you send to us;
Technical information relating to your use of our website, including your IP address, browser type, device information and website usage information; and
Cookie and analytics information.

Where you provide information concerning dietary requirements or allergies, we will use that information for the purpose of helping us provide our restaurant services and accommodate your requirements. Please avoid providing unnecessary sensitive personal information through our website or booking forms.

3. How We Collect Your Information

We may collect personal information when you:

Make or enquire about a table reservation;
Contact us by telephone, email or through our website;
Subscribe to our Dining Club, newsletter or other marketing communications;
Enter a promotion or respond to an offer;
Visit and use our website; or
Otherwise interact with us in connection with our restaurant and services.

Some technical information may be collected automatically through cookies and similar technologies when you use our website.

4. How We Use Your Information

We may use your personal information to:

Process, confirm and manage table reservations;
Contact you regarding your booking or enquiry;
Provide our restaurant and related services;
Respond to questions, requests or complaints;
Administer our Dining Club and other customer programmes;
Send restaurant news, events, menus, special offers and promotional communications where permitted by law;
Understand how customers use our website;
Improve our website, restaurant, marketing and customer experience;
Maintain appropriate business and administrative records;
Prevent misuse, fraud or security incidents; and
Comply with our legal and regulatory obligations.

5. Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on: Contract – where processing your information is necessary to take steps at your request or provide services to you, including processing and managing a reservation. Legitimate interests – where processing is reasonably necessary for the operation, administration, security or improvement of our business and those interests are not overridden by your rights and interests. Consent – where you have actively agreed to a particular use of your information, such as certain forms of email marketing or the use of non-essential cookies. Legal obligation – where we are required to process or retain information to comply with applicable law. Where we rely on consent, you may withdraw your consent at any time.

6. Reservations and Marketing Communications

When you make a reservation or enquiry, we collect your contact information, which may include your name, telephone number and email address, so that we can administer your booking and contact you where necessary. We may also use your email address to send you information about Meghdoots Mystique Masala, including restaurant news, events, menus, special offers, promotions and Dining Club communications, where you have consented to receive such communications or where we are otherwise permitted to do so under applicable UK electronic marketing laws. Where we rely on the existing-customer or “soft opt-in” provisions of UK electronic marketing law, we will only do so where the applicable requirements are satisfied. Where required, you will be provided with a clear and simple opportunity to opt out of marketing when your contact information is collected. Every marketing email we send will provide an easy way for you to unsubscribe or opt out of further marketing communications. You may also opt out at any time by emailing sanjay@mystiquemasala.co.uk. We will action marketing opt-out requests as soon as reasonably practicable. We may retain limited information about your opt-out preference so that we can ensure your request continues to be respected. Opting out of marketing will not prevent us from sending service communications relating to an existing reservation, enquiry, transaction or other non-marketing matter.

7. Mailchimp

We use, or may use, Mailchimp to manage our mailing lists and send newsletters, restaurant news, special offers, event information and other marketing communications. Where your information is added to a Mailchimp mailing list, information such as your name, email address, marketing preferences and information about your interaction with our emails may be processed by Mailchimp on our behalf. Mailchimp may use technologies within emails to provide information about email delivery and engagement, such as whether an email has been opened or whether a link has been selected. Mailchimp is operated by Intuit. Information processed through Mailchimp may be transferred to or processed in countries outside the United Kingdom. Where this occurs, appropriate safeguards will be used as required under applicable UK data protection law.

8. Google Analytics

We use, or may use, Google Analytics to help us understand how visitors use our website. Google Analytics may collect information such as:

Pages visited;
Time spent on the website;
Approximate geographic information;
Device and browser information;
Referring websites or sources; and
General website interaction and usage information.

We use this information to understand website performance and improve our website, services and customer experience. Google Analytics uses cookies and similar technologies. Where required by law, analytics cookies will only be used after you have provided the necessary consent through our website’s cookie controls. You can change or withdraw your cookie choices through the cookie controls made available on our website.

9. Cookies

Our website uses cookies and similar technologies. Some cookies are strictly necessary for the website to operate correctly. Other cookies may be used for analytics, performance, functionality or other purposes. Where consent is legally required, non-essential cookies will not be placed or accessed unless and until you have provided your consent. You can manage your cookie preferences through our website’s cookie controls and through your browser settings. Further information about the individual cookies used on our website, their purposes and their duration may be provided through our cookie preference centre or a separate Cookie Policy.

10. Sharing Your Personal Information

We do not sell your personal information. We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services. These may include:

Website hosting and IT service providers;
Booking and reservation service providers;
Email and marketing service providers, including Mailchimp;
Website analytics providers, including Google;
Professional advisers such as accountants, legal advisers and insurers;
Payment or ordering service providers where applicable; and
Government bodies, regulators, law enforcement authorities or other parties where disclosure is required by law.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that the information is handled in accordance with applicable data protection requirements.

11. International Transfers

Some of the technology, analytics, marketing and other service providers we use may process personal information outside the United Kingdom. Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the information receives an appropriate level of protection as required by UK data protection law. This may include relying on UK adequacy regulations or appropriate contractual safeguards.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, operational and reporting requirements. Different types of information may therefore be retained for different periods. Reservation and customer correspondence may be retained for a reasonable period following your interaction with us where necessary for customer service, administration, dispute resolution or legal purposes. Marketing information will generally be retained while you remain subscribed to our marketing communications or while we otherwise have a lawful reason to retain it. If you opt out of marketing, we may retain the minimum information necessary to record your preference and ensure that your opt-out continues to be respected.

13. Keeping Your Information Secure

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. However, no internet-based system can be guaranteed to be completely secure.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

Request access to personal information we hold about you;
Ask us to correct inaccurate or incomplete information;
Ask us to erase your personal information in certain circumstances;
Ask us to restrict the processing of your information;
Object to certain processing;
Object at any time to the use of your information for direct marketing;
Request the transfer of certain information to you or another organisation; and
Withdraw your consent where processing is based on consent.

You will not normally be required to pay a fee to exercise these rights. To exercise any of these rights, please contact us at sanjay@mystiquemasala.co.uk. We may need to request information from you to confirm your identity before dealing with your request.

15. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address your concerns. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator. Further information about your rights and how to make a complaint is available from the ICO.

16. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, ordering services, reservation services or other external services. We are not responsible for the privacy practices of third-party websites or services. If you follow a link to another website, you should review that organisation’s privacy information before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations. Any updated version will be published on our website and the “Last updated” date at the top of this policy will be amended accordingly.

18. Contact Us

For questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact: Meghdoots Mystique Masala East St Petworth GU28 0AB United Kingdom Email: sanjay@mystiquemasala.co.uk Telephone: 01798 879879